Have you accidentally purchased an app or in-app item you don’t want, or are you unhappy with what you received? Don’t worry, Apple offers a straightforward process for requesting refunds on App Store purchases. This article will guide you through the steps and explain what you can expect.
BEFORE YOU REQUEST A REFUND
CONSIDER CONTACTING US
If you’re having trouble with an app, the Slowdive support team might be able to help you resolve the issue. You can get in touch with us via chat or through [email protected]
REVIEW APPLE’S REFUND POLICY
Different policies apply to different types of purchases. Understand the eligibility criteria and timeframes for requesting refunds.
FROM YOUR APPLE DEVICE
Visit reportaproblem.apple.com.
Sign in with your Apple ID.
Select the ‘I’d like to’ option and choose Request a refund.’
Choose the reason for your request from the available options.
Select the app, subscription, or other item you want to refund.
Submit your request.
WHAT TO EXPECT AFTER SUBMITTING YOUR REQUEST
Apple will review your request and respond within 48 hours.
You may be asked to provide additional information, such as screenshots or explanations.
If your request is approved, the refund will be issued to your original payment method within 3-5 business days.
If your request is denied, you will receive an email explaining the reason.
ADDITIONAL INFORMATION
You can only request refunds for purchases made within the last 14 days.
Subscriptions can be canceled at any time to prevent future charges, but refunds for past subscription periods are not guaranteed.
If you have multiple Apple IDs, you need to submit separate refund requests for each ID.
TIPS FOR GETTING YOUR REFUND APPROVED
Be clear and concise in your explanation for requesting a refund.
If applicable, provide screenshots or other evidence to support your claim.
Submit your request within the 14-day window.
FOR WEB SUBSCRIPTIONS
If you purchased a subscription through a website or web-quiz, we recommend visiting this article.