1. Restart the App
Fully close the app from the recent apps menu and open it again.
This resets temporary connection errors and allows the app to request data from the server once more.
2. Check Your Internet Connection
A stable internet connection is required for the app to work properly.
Switch between Wi-Fi and mobile data to see if the issue persists.
If you are using a VPN or a corporate network, temporarily disable it and try again.
3. Update the App
Go to the App Store (iOS) or Google Play (Android) and check if you have the latest version of the app installed.
Many errors are fixed in new versions, so updating the app often solves the problem.
4. Restart Your Device
In rare cases, the issue may be related to your phone’s operating system.
Restarting your device refreshes system processes and clears temporary conflicts.
5. If the Error Persists
Sometimes, this issue may be related to temporary interruptions in content updates or app synchronization.
Usually, such errors are resolved as quickly as possible.
If you still see the “Retry” message after trying the steps above, please contact support.
What to Include When Contacting Support
To help us resolve the problem faster, please provide:
your device model,
your operating system version,
your app version,
and a screenshot of the error screen.
✨ In most cases, the problem is resolved quickly by restarting the app, switching to another network, or updating to the latest app version.