1. Check Your Internet Connection
For smooth playback, you’ll need a stable internet speed of at least 8–10 Mbps.
If your connection is unstable or too slow, the audio may pause or cut off.
2. Try a Different Network or VPN
Sometimes, local internet providers may limit or conflict with the connection to our servers.
Switch to another Wi-Fi network or use mobile data.
In some cases, using a VPN can help.
3. Restart the App
Playback issues can sometimes be caused by temporary errors in the player or operating system.
Fully close the app and then reopen it.
4. How Long Does It Take to Fix?
In most cases, changing the network or restarting the app solves the issue immediately.
If the problem continues after trying the steps above, please contact support. We’ll check the content and help you as quickly as possible.
Summary
Most playback issues are related to internet stability or device settings.
Check your internet,
try a different network or VPN,
restart the app.
If the issue still persists, please contact support and provide:
your device model,
your operating system version,
your app version,
and if possible, a screenshot or screen recording showing the issue.