1. Check Where You Purchased the Subscription
If your subscription was purchased through the app (App Store / Google Play):
Make sure you are signed in on your device with the same account that was used to purchase the subscription.
On Android: your primary device account must be the same Google Account used for the purchase.
On iOS: your primary account must be the same Apple ID used for the purchase.
If the account matches but you still don’t have access, request a purchase receipt from App Store or Google Play and attach it when contacting support.
If your subscription was purchased directly on our website, please provide the email address where you received the purchase confirmation receipt.
2. Verify Your Email Address
Sometimes access issues occur because of a typo in your email.
Double-check which email address received the purchase confirmation.
If you notice that you entered an incorrect email, contact support with the correct one, and we’ll help transfer your subscription.
3. Check the OTP Code
Make sure you are entering the code correctly and within the valid time limit.
If you haven’t received the code, check your Spam/Junk folder or request a new code after a few minutes.
If the code still doesn’t work after all checks, contact support so we can verify your login and help you access your account.
4. How Long Does It Take to Resolve?
For issues related to App Store or Google Play accounts, resolution usually takes a few minutes up to 1–2 business days (depending on the store’s response).
For email or login-related errors, our team typically resolves them within 24 hours of your request.
Summary
In most cases, login problems can be resolved if you:
confirm you’re signed in with the correct App Store / Google Play account,
check that your email address is correct,
and enter the OTP code properly.
If you still cannot log in after these steps, please contact support with the following details:
how you purchased your subscription (through the app or the website),
the email address that received the purchase receipt,
and a copy of the purchase confirmation (if available).