The app wasn't working — can I get a refund?
If Slowdive was unavailable due to an issue on our end:
Outage under 1 business day — reviewed individually.
Credit instead of refund: we may add extra days of access (up to 30 days per billing cycle) as compensation. Credits cannot be converted to cash.
First, email [email protected] with screenshots of the error — we'll try to resolve the issue before processing a refund.
Issues caused by your device, internet connection, or a violation of our Terms of Service are not considered service outages and are not eligible for compensation.