The app wasn't working — can I get a refund?
If Slowdive was unavailable due to an issue on our end:
Outage under 1 business day — reviewed individually.
Credit instead of refund: we may add extra days of access (up to 30 days per billing cycle) as compensation. Credits cannot be converted to cash.
First, email [email protected] with screenshots of the error — we'll try to resolve the issue before processing a refund.
Issues caused by your device, internet connection, or a violation of our Terms of Service are not considered service outages and are not eligible for compensation.
Self-Service Refund Request
You can use the refund link below to submit a refund request on your own. Please note that this may take some time on your side, so we strongly recommend contacting our support team at any time if you need assistance.
Self-service refund request